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For After-Hour Support Call:
If you reach our voicemail, PLEASE LEAVE A MESSAGE and we will get back to you as soon as possible (for truly urgent matters only).
Why Do We Offer Support After-Hours
We understand that many of our clients rely on their satellite communications service on a daily basis. So we’ve decided to provide after-hour customer support for urgent matters outside of our regular business hours.
- If you are experiencing a truly urgent matter and require support outside of our regular live business hours, please call our main phone number: 604-290-5938
- If you happen to reach our after-hour voicemail please LEAVE A MESSAGE —we will call you back as soon as possible.
- Voicemail messages should contain the following information:
- Your name.
- You phone number.
- The nature of your situation.
- Our after-hour support policy is designed to provide additional value to our clients when they truly need urgent assistance outside of our normal business hours.
- Questions about your airtime bill, order information, shipping times, etc, are generally not considered urgent.
- We cannot provide after-hour support for satellite hardware issues because we are unable to process repairs or ship new hardware outside of regular business hours.